Mertailor offers a wide variety of products with varying characteristics.  Returns policies and procedures vary. Please review the information below for product specific return information.

Stock Size Apparel including Swimwear, Activewear and Fabric Tail Skins (does not including neoprene or silicone products)

Returns:  Items in NEW/UNUSED condition with original packing and tags will be accepted for exchange or refund within 30 days of purchase. Trying items on to confirm item fits is expected.  Once items have been used in the water they will not be accepted for return or exchange. Items should be returned to: 

Mertailor LLC

Attn:  Returns

1570 N Meadowcrest Blvd

Crystal River, Florida  34429

Please include a copy of your packing slip with a notation telling us if you would like to exchange the item or receive a refund to the credit card used to place your order.  Exchanges will be subject to stock availability.  All shipping charges are customer’s responsibility.  If you have requested an exchange we will contact you concerning payment of any additional charges which may be due.

Exceptions to return policy will apply if noted otherwise on website (ex.  Clearance – This item is discontinued – no returns)

Items that are returned used, or showing evidence of use, are not eligible for refund or exchange.  You will receive a link to an invoice for remittance of shipping charges to send the item(s) back to you will.  If we do not receive payment within 30 days, the used item(s) will be disposed of by Mertailor accordingly.

Defective items:  Although our products go through several quality control checkpoints before being processed for shipment, It is important that you inspect your package upon delivery.  Claims of defect must be made within (3) days of receipt of your item(s).  Please contact customer service immediately at info@themertailor.com  and we will assist to resolve your concerns promptly.  Please includes pictures of the damaged item with your email.  Pictures will be necessary to help us resolve any issues.   If determined to be defective, a replacement will be sent promptly, subject to stock availability   If not available, we may propose an exchange to a similar item of equal value, or issue a refund to your credit card.   In some cases, we may have your item shipped back to us for repair and return the repaired item back to you at Mertailor’s expense.   

Damage from use will not qualify your item as defective.  Although all of our products are made of the highest quality materials available, they do require a degree of care to keep from being damaged.  Spandex materials can be damaged as quickly as first use if rubbed against abrasive surfaces. Avoid contact with rough surfaces to prevent piling, snags, or holes in fabric which are not considered defect of material, workmanship or design.

CUSTOM SILICONE PRODUCTS INCLUDING SPELLBOUND TAIL, SILICONE SCALE BRA TOPS

Custom silicone products are NON-RETURNABLE/NON-REFUNDABLE and orders becomes NON-CANCELLABLE (3) days after placement.  If you find you do not wish to move forward with your order, you must make a Request to  Cancel in writing to info@themertailor.com by midnight of the 3rd day following your original order placement. Requests to cancel orders will not be accepted past the 3-day right to cancel period.  

Warranty and Repairs: Mertailor LLC warrants all silicone products to be free of defect in material or workmanship for a period of thirty (30) days from the date you receive your item.  This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, the breakdown of colors and material through time, exposure from extensive use, or improper fit due to incorrect measurements provided by customer. Warranty claims must be made via email to info@themertailor.com  within (30) days of receiving your item and return shipment initiated within 3 days of email notification. Please include pictures with your email.  If your Mertailor product is found to be defective after inspection by a warranty technician, Mertailor LLC will repair or replace the product with an existing comparable product at their discretion.  Customer is responsible for all costs incurred shipping warranty items back to Mertailor.  Mertailor will cover shipping cost on replacement or repaired item(s) back to customer.  

Mertailor is not liable for any damages, losses and/or costs incurred resulting from the use of our products, including loss of use.  Altering or modify your item(s) will void warranty. Continued use of an item claimed to be defective will void warranty.  Tails should be cleaned and dried before return.

Claims of defect must be submitted in writing via email to customer service  at info@themertailor.com within the 30 day warranty period.  Discontinue use of your item immediately and prepare return shipment to:

Mertailor LLC

Attn:  Returns

1570 N Meadowcrest Blvd

Crystal River, Florida  34429

Customer is responsible for payment of shipping charges of warranty item(s) back to Mertailor LLC.  Mertailor LLC will pay shipping costs to ship replaced or repaired item(s) back to customer.  Mertailor is not responsible for damage or loss of items during shipping.   Make sure to properly insure your package.

Damaged or Defective Items: If you have received an item that is damaged or defective upon arrival, please email customer service immediately at info@themertailor.com info@themertailor.com   Pictures and a description of the damage or defect will be required.   If packaging is damaged when your product arrives and you have accepted the package, pictures of the packaging will be required to file a claim with the carrier. It is important that you contact us before returning the item so that we may assist you with a return shipping label, if eligible.  If you do not contact us, you are responsible for all return shipping charges.

Sizing and Warranty:  To qualify for consideration as "improperly sized" under warranty, notification by email must be received within 7 days of receipt of your tail to info@themertailor.com   DO NOT SWIM IN YOUR TAIL. It is not necessary to swim in your tail to determine if the tail fits properly.  Swimming in your tail will void any claim for improper sizing under warranty.  Customer is responsible for shipping costs for item back to Mertailor.  Shipping charges to return tail back to customer will be paid by Mertailor on approved warranty claims.

Notification DOES NOT automatically qualify a claim as covered under warranty.  Failure to send required notification will negate eligibility under warranty.  Returned tails will be assessed and compared to the measurements originally provided and pattern produced to make your tail, kept on file with your order.  Please note, the finished measurements of your tail will not exactly match those you provided on your order. Adjustments are made to allow for material stretch factor, etc. If our assessment determines that your tail was properly manufactured according to the sizes you originally provided and you would like your tail resized, alteration fees and return shipping charges will apply.   Quoted fees, if applicable, must be paid before alteration work begins on your tail.  A new set of measurements must be submitted.  We suggest that you do not reference your original measurements so you are not influenced by measurements which may be incorrect.  Please be aware that alterations can only be accomplished from the waist down to about the mid-thigh area.   Alterations to make your tail larger are not possible.

Note: “Gapping” at the back waist may occur and is typical.  This cannot  always be eliminated and will not be covered under warranty if your tail has been properly made to the measurements provided on your order.

STOCK SIZE SILICONE ITEMS INCLUDING FANTASEA SILICONE SKINS

Returns: Silicone Fantasea Skins that are stock size, have not been customized and have NOT been used in the water, may be returned for exchange or store credit. Returns AND exchanges will be subject to a 20% restocking fee.  Return requests must be made via email to info@themertailor.com  within (7) days of receipt your item and return shipment  initiated within 3 days of email notification.  Please be sure to ship your returned item(s) using a method that provides tracking.  Properly insure you returned items as Mertailor LLC is not responsible for loss or damage during return shipping.  Skins returned used WILL NOT be accepted for exchange or credit and will be returned to customer upon payment of return shipping costs by customer

Warranty and Repairs:  Mertailor LLC warrants all silicone products to be free of defect in material or workmanship for a period of thirty (30) days from the date you receive your item.  This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, the breakdown of colors and material through time, exposure from extensive use, or improper fit due to incorrect measurements provided by customer. Warranty claims must be made via email to info@themertailor.com  within (30) days of receiving your item and return shipment initiated within 3 days of email notification. Please include pictures with your email.  If your Mertailor product is found to be defective after inspection by a warranty technician, Mertailor LLC will repair or replace the product with an existing comparable product at their discretion.  Customer is responsible for all costs incurred shipping warranty items back to Mertailor.  Mertailor will cover shipping cost on replacement or repaired item(s) back to customer.  

Mertailor is not liable for any damages, losses and/or costs incurred resulting from the use of our products, including loss of use.  Altering or modify your item(s) will void warranty. Continued use of an item claimed to be defective will void warranty.  Tails should be cleaned and dried before return.

Claims of defect must be submitted in writing via email to customer service  at info@themertailor.com within the 30 day warranty period.  Discontinue use of your item immediately and prepare return shipment to:

Mertailor LLC

Attn:  Returns

1570 N Meadowcrest Blvd

Crystal River, Florida  34429

Customer is responsible for payment of shipping charges for shipping warranty item(s) back to Mertailor LLC.  Mertailor LLC will pay shipping costs to ship replaced or repaired item(s) back to customer.  Mertailor is not responsible for damage or loss of items during shipping.   Make sure to properly insure your package.

Damaged or Defective Items: If you have received an item that is damaged or defective upon arrival, please email customer service immediately at info@themertailor.com.  Pictures and a description of the damage or defect will be required.   If packaging is damaged when your product arrives and you have accepted the package, pictures of the packaging will be required to file a claim with the carrier. It is important that you contact us before returning the item so that we may assist you with a return shipping label, if eligible.  If you do not contact us, you are responsible for all return shipping charges.

Note: Improper fit DOES NOT qualify as warranty.  Stitching and/or silicone torn at seams after use is an indication of improper fit, is not considered defective and additionally  will not be covered under warranty

Warranty and return notification requirements will be strictly adhered to without exception.